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Customer Satisfaction Survey
Satisfaction Code
1
Very Satisfied
2
Satisfied
3
Somewhat Satisfied
4
Dissatisfied
N/A
Question does not apply
Customer:
Completed By:
Title:
Date:
Sec 4.0 Quality Management System:
1.
Satisfied that processes were controlled and documentation requirements were met.
1
2
3
4
N/A
2.
Quality inspections provided a product that met or exceeded your expectations
1
2
3
4
N/A
Sec 5.0 Management Responsibility:
3.
VMV responsiveness to Request For Quote.
1
2
3
4
N/A
4.
Request For Quote returned in a timely manner.
1
2
3
4
N/A
5.
Opportunity for VMV & customer reviewing contract to ensure mutual understanding.
1
2
3
4
N/A
Sec 6.0 Resource Management:
6.
Skilled Union Craftsmen provide a Quality product.
1
2
3
4
N/A
7.
Invoices & pertinent paperwork completed timely & correctly.
1
2
3
4
N/A
8.
Adequate resources & facilities provided on site with a clean and safe work environment.
1
2
3
4
N/A
Sec 7.0 Product Realization:
9.
Customer provided contact to communicate continuous update & or changes as needed.
1
2
3
4
N/A
10.
Delivery schedule adhered to as specified.
1
2
3
4
N/A
11.
Product packaging, preservation & shipping according to specification.
1
2
3
4
N/A
12.
Customer supplied material managed & controlled properly.
1
2
3
4
N/A
Sec 8.0 Measurement, Analysis & Improvement:
13.
Warranty issues (if any) resolved satisfactorily & promptly.
1
2
3
4
N/A
14.
Communication after the sale for Customer input & possible future improvement.
1
2
3
4
N/A
Additional Comments:
